ON—US
Long-term perks for better stays. It’s all ON—US.
Meet ON—US, the Carlton Collection program that works at HUP and every other Carlton hotel too. Forget flash-in-the-pan promos or tiny fine print. We’re all about lasting rewards that add a little extra "wow" to your visit.
Just book through our website to join for free. It’s that simple. Once you’re in, you get access to exclusive perks at HUP and our other locations that are specially curated for you. Because every Carlton stay should feel like a win.
Carlton
Collection
HUP is a proud member of Carlton Collection, a handpicked group of hotels in standout locations across the Netherlands, Belgium, and the UK. Every hotel has its own unique personality, blending effortless comfort with a personal touch and a real eye for detail.
Carlton
Collection
Hotels
Eleven unique destinations just waiting to be explored!
You’ll enjoy ON—US perks at every Carlton Collection hotel, though the specific rewards are tailored to each individual location.
ON—US: Frequently asked questions
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What is ON—US?
A shared guest benefit program across all Carlton hotels, offering exclusive discounts, more flexible booking conditions (on flexible rates) and personalized offers.
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Who can join?
Anyone booking directly through the official website of a Carlton hotel can join for free.
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How do I sign up?
Simply create your ON–US account through any Carlton hotel website while making your booking. Your login gives you access to all participating hotels — no need to register again elsewhere.
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I already have a Carlton Account or TEAMPLAYER Account, what now?
Your existing Member Rates login still works. ON–US replaces the former program, so you can use the same details to access your benefits.
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Are the benefits the same at every hotel?
The three core ON–US benefits apply everywhere, but the actual discounts and flexible booking conditions vary per hotel.
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I forgot my password, how can I reset?
If you have forgotten your pasword you can reset your password by using the 'forgot password' option.
Please note that if you've just created a new ON-US account, it may take up to 24 hours before you can reset your password.
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What’s in store for ON—US members at HUP?
At HUP, you’ll automatically score a 6% discount on every booking you make through ON—US. We also give you more breathing room: you can cancel flexible rate bookings up to 24 hours in advance, instead of the usual 48. Plus, we’ll keep you in the loop with all our latest updates and deals delivered straight to your inbox.